Everybody has the right to complain about a service provider if they are unhappy with the service that is being provided or if the service is not being provided at all. Service providers should take complaints seriously and work with you to resolve the problem. You should not be disadvantaged in any way by the service provider as a result of speaking up and making a complaint.
How do you make a complaint about a service provider?
If you have intellectual disability and live in NSW and you feel you need legal help to take the steps below then you can contact our team before you take action.
1. First, it is always best to try and resolve the matter directly with the organisation or service. It is best to do this in writing. You may benefit from the help of a parent or other family member, guardian, advocate, friend or a medical or other professional. However, if your complaint is about a criminal matter (for example, someone has assaulted you), then you should report this to police immediately.
2. If you cannot solve the problem directly with the service provider, it is likely there is a government department or public agency to which you can complain, and from which you may get some help. IDRS can help you identify the appropriate body to approach.